I've recently tried to log into my Raspberry Pi (2B with 1GB running Jessie) using TeamViewer and found that my TV software is out of date. I needed to update TV to version 14. When I downloaded download link removed from their website to my RPi. I'm no great user of the Linux, so first I tried double-clicking on the .deb file to install. I got an error that says "Failed to install file. An unspecified transaction error has occurred. More information is available in the detailed report." I'm not sure where to find that report.

Then I tried to run system updates first to see if that was the problem.

sudo apt-get update
sudo apt-get upgrade
sudo reboot

That took a long time, but eventually everything was updated. I then tried a command line installation using

sudo dpkg -i /home/pi/Desktop/teamviewer-host_14.7.1965_armhf.deb

but that returned the same error.

Is there something I'm doing incorrectly, or is my system harboring a gremlin somewhere? Any advice would be most welcome.

  • Do NOT post questions with a link to download files. Include a link to the source.
    – Milliways
    Commented Oct 24, 2019 at 11:04
  • 1
    NOTE Jessie is obsolete. It is unlikely anyone still has matching .deb files.
    – Milliways
    Commented Oct 24, 2019 at 11:05
  • 1
    "Obsolete" is at best a wishy-washy term here. Jessie is no longer being updated, but the repo is still online and I am sure there are plenty of Pis around that still use it on purpose in settings where someone wishes to freeze a system as is. There's also no reason to believe that "it is unlikely anyone still has matching .deb files"; it is only a handful of years and not decades.
    – goldilocks
    Commented Oct 24, 2019 at 13:52
  • the following operating systems are supported: Debian 9 (incl. Raspbian)
    – Milliways
    Commented Oct 25, 2019 at 6:14
  • Here is one thing that I noticed, based on my knowledge (correct me if I'm wrong), you can't install armhf. The raspberry pi architecture is arm64. You are trying to install an armhf deb file when you should be installing an arm64 file. I'm unsure if armhf is the same as arm64, but I'm just mentioning it if it helps.
    – LilData777
    Commented Apr 8, 2023 at 14:22

1 Answer 1


This could be happening if the file permission has some sort of error? Redowload the file or just double click the file and see what happens

  • I've downloaded it several times but it always gives the same resulting error. I've also checked the file permissions and set them to "anyone" but that didn't change anything either. Any idea where this report file would be located?
    – Michael
    Commented Oct 24, 2019 at 12:09

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