I just got my Pi camera v2.1, took 1 test photo and 2 test videos, when I wanted to record another vid (10s) it was 1kb so I tried raspistill and got

mmal: No data received from sensor. Check all connections, including the Sunny one on the camera board

vcgencmd get_camera shows supported=1 detected=1

since then camera doesnt work :/

I'm running RPI Zero W with raspbian (2017-04-10), the camera module is v2.1, psu is 5V 2A so it shouldnt be a problem

things that I tried/checked:

  • sudo apt-get update and sudo apt-get upgrade
  • camera is enabled in raspi-config
  • tried reboots, even reinstalled whole raspbian
  • tested continuity of cable connecting pi to camera - all ok
  • reconnected everything, also sunny connector on camera board
  • both csi connectors seems to be soldered properly

I dont have any other RPI/camera/csi cable to swap and try

I googled for this problem and didn't rly find anything other than "check connections" and "yep, its not working - but a new one"

so, is there something else I can do/try or should I try call the store where I bought camera to try get new one ?

Edit : I send camera to seller (didnt say anything about it was working at first), seller sent me new one

  • only lines in /boot/config.txt that are uncommented are dtparam=audio=on start_x=1 gpu_mem=128 every thing else is commented
    – sonko
    Apr 21, 2017 at 12:40
  • Sounds like you've tried everything in which case it may well be a dead camera now. Bear in mind they are static sensitive - I'd recommend getting some sort of case for it if you can.
    – Dave Jones
    Apr 22, 2017 at 11:10
  • @DaveJones so I have another silly question - should I mention to seller that camera was working for a while or its better to say it was dead from the beginning ?
    – sonko
    Apr 22, 2017 at 12:47
  • You can if you like, but they'll probably form the opinion, that the camera was most likely damaged through static discharge (ie user error) which would probably invalidate any warranty (I'm afraid this is the most likely scenario)
    – Dave Jones
    Apr 22, 2017 at 13:12
  • @DaveJones so, you are telling me it would be "better" if camera was damaged in other way - like connecting it to 12v so it would be completely dead ? and then playing "dumb" while talking to seller ? how to protect from esd in future ? because if camera was laying on sth it was either on paper envelope or box that camera came in, and I grabbed camera only from sides to not touch anything on pcb so I'm quite surprised how it got damaged... in that case will cheapest camera mounts from aliexpress be safe to use ?
    – sonko
    Apr 23, 2017 at 10:15

2 Answers 2


Burnt camera module. Happened to me once, I had killed the cam although I was super careful.I ran all troubleshooting possible. Apparently, it got fried when I pulled it out while the pi was still on. Happened with my class mate too. Better order a new one, RIP cam.

sudo modprobe bcm2835-v4l2

This command helps in enabling camera access. You may try this.

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