I bought my first Pi, a Raspberry Pi Zero W 1.1 from CanaKit and I am having trouble with its USB port.
I tried booting latest Raspbian, Raspbian Lite and Noobs, but in all cases it's the same: no keyboard or mouse I connect works. In all cases the OS boots normally, I can see the screen in my TV and everything is OK. But when connecting USB devices, they don't work. Particularly when I connect USB keyboards, most light their "locks leds" for a fraction of a second and then they turn off. I also tried with a wireless mouse and keyboard, for the same results: I cannot connect keyboards or any input to my Pi's USB OTG. If I connect the power input to the "USB" port instead of "PWR", the Pi boots normally as well.
I am aware that only the micro USB labelled as "USB" is OTG while the one closer to the right labelled "PWR IN" is for power. I am using the correct port. I also have two working (tested with several mobile phones) USB adaptors to connect USB type A things on my Pi. I am using the official CanaKit Power Supply, as well as several 1 and 2 amp USB phone chargers to test, with same results with all power supply.
Looking for a way to know if either of the data lines on my Pi are fried, I stumbled upon this test: https://learn.adafruit.com/raspberry-pi-zero-creation/is-my-pi-zero-dead
I remove everything from my Pi (no SDCard, no usb adaptor, nothing), I connect it via it's USB port to my Windows machine but nothing happens (it should be recognised as a device). Because of this I am guessing there is indeed a problem with my data lines.
I bought this Pi last week in Canada while visiting, now I am back in my country pretty far from Canada. Returning it is not possible.
Is there something I am missing? Is there anything I can try to fix it?