I followed the instructions on RealVNCs troubleshooting page.
In brief,
- Open the Raspberry Pi configuration application ('Start' > Preferences > Raspberry Pi Configuration)
- On the system tab, click the Set Resolution.. button
- Choose the resolution you want
- Reboot
I did this all in headless mode via a VNC session on a fresh Raspian Stretch install, using VNCViewer 6.0.1 on Windows.
Perhaps you aren't given any resolution options because you have already forced a resolution - have you tried editing config.txt to set the video mode back to default?
For reference, here's my /boot/config.txt
file:
# For more options and information see
# http://rpf.io/configtxt
# Some settings may impact device functionality. See link above for details
# uncomment if you get no picture on HDMI for a default "safe" mode
#hdmi_safe=1
# uncomment this if your display has a black border of unused pixels visible
# and your display can output without overscan
#disable_overscan=1
# uncomment the following to adjust overscan. Use positive numbers if console
# goes off screen, and negative if there is too much border
#overscan_left=16
#overscan_right=16
#overscan_top=16
#overscan_bottom=16
# uncomment to force a console size. By default it will be display's size minus
# overscan.
#framebuffer_width=1280
#framebuffer_height=720
# uncomment if hdmi display is not detected and composite is being output
hdmi_force_hotplug=1
# uncomment to force a specific HDMI mode (this will force VGA)
hdmi_group=2
hdmi_mode=16
# uncomment to force a HDMI mode rather than DVI. This can make audio work in
# DMT (computer monitor) modes
#hdmi_drive=2
# uncomment to increase signal to HDMI, if you have interference, blanking, or
# no display
#config_hdmi_boost=4
# uncomment for composite PAL
#sdtv_mode=2
#uncomment to overclock the arm. 700 MHz is the default.
#arm_freq=800
# Uncomment some or all of these to enable the optional hardware interfaces
#dtparam=i2c_arm=on
#dtparam=i2s=on
#dtparam=spi=on
# Uncomment this to enable the lirc-rpi module
#dtoverlay=lirc-rpi
# Additional overlays and parameters are documented /boot/overlays/README
# Enable audio (loads snd_bcm2835)
dtparam=audio=on
This corresponds to a display resolution of 1024x768 @ 60Hz
according to the config.txt documentation
Here's the options that are presented in the resolution settings:
I find the drop-down a bit touchy, you need to click and hold to get the list to display correctly.